Customer success and onboarding specialist at Mekari Qontak — Indonesia's leading CRM and customer engagement platform under Mekari.
10+ enterprise clients3+ custom demos
- Onboarded and trained 10+ enterprise clients on Mekari Qontak CRM features, workflows, and integrations.
- Conducted onsite and remote training sessions on Qontak Omnichannel, CRM, and telephony features.
- Supported post-implementation adoption, reducing client churn through proactive engagement and training.
IT hardware support for a leading Indonesian financial services company under Sinar Mas Group.
99% deploy success95% first-call resolution-40% vulnerabilities
- Deployed Windows 11, Linux openSUSE 15.6, and macOS across 40+ workstations with 99% success rate.
- Resolved 25–30 weekly incidents via remote desktop with 95% first-call resolution.
- Standardized 50+ applications across workstations; reduced security vulnerabilities by 40%.
IT support at a premier hospital under EMTEK, a leading Indonesian conglomerate.
25% less downtime-15 hrs/week manual500+ surgeries covered
- Reduced network downtime from 8% to 6% (25% improvement) via monitoring scripts and VLAN segmentation.
- Automated data audits with Python (BERT NLP, fuzzy search) — cut manual effort by 15 hrs/week (40%).
- Trained 40+ staff on Code White System via 8 workshops; reduced procedural errors by 50%.
Indonesia's #1 healthtech platform serving millions of users.
35% faster resolution100% SLA compliance-6 hrs/week scripts
- Resolved 15–20 weekly HW/SW incidents; slashed resolution time from 2.5h to 1.6h (35% faster) via RCA templates and tiered prioritization.
- Integrated Zabbix–Jira to auto-generate 10–15 pharmacy router tickets/week; reduced manual reporting from 4h to 2h with 100% SLA compliance.
- Built PowerShell script to purge 50–100 non-compliant files/week on reboot — saving 6h weekly, aligned with ISO 27001 retention policies.
Student-led technical division managing 5 computer labs for 3,000+ students.
100% event coverage30% faster onboarding-25% complaints
- Managed 15–20 assistants across 5 labs via Notion scheduling; achieved 100% coverage during 10+ peak events.
- Revamped hiring with Python and network sim assessments — 90% pass rate, reduced onboarding from 4 to 2.8 weeks (30%).
- Built KPI dashboard tracking 5+ metrics (1.2h avg resolution time); cut recurring complaints by 25%.